Mammas, Don't Let Your Babies Grow Up to Be Cowboys

By Paul D'Adamo | Oct 9, 2017 1:12:46 PM

Maybe not Cowboys but how about Auto Recycling Entrepreneurs?

Customer Experience-First Impressions. Scarface and Recyclers.

By Paul D'Adamo | Mar 1, 2017 10:20:19 AM

This is a blog about the First Impressions and the Customer Experience.

How many chances do you get to make a First Impression? No, that is not a trick question.

I have two videos to share with you. The first is rather serious. Well, if you are as obsessed with Customer Service as I am, it is serious. Historically, the auto recycling industry has not had the best reputation for customer service. It is a perception that hangs over our heads, even for the most progressive auto recyclers. That only means we have to work harder every day to overcome it.

Topics: Auto recycling, auto salvage, Outrageous Customer Service, First Impressions, customer experience

Are Your Presentations Making An Impact?

By Paul D'Adamo | Feb 16, 2017 11:49:36 AM


Are you scheduled for any upcoming speaking engagements?

Many of my peers in the Auto Recycling Industry are being asked to be Guest Speakers at conferences and trade shows. They may have an expertise in areas of the business that have elevated them to share their knowledge with their peers. Very Cool!

Are you prepared to Deliver?

Topics: Powerpoint, Conferences, training, Public Speaking, Auto recycling, impact

We May Not Be Selling Cupcakes But We Can Still Offer Outrageous Customer Service

By Paul D'Adamo | Nov 8, 2016 9:52:00 AM

Cupcake truck.jpg

Sometimes I wish we were selling Cupcakes. It sounds so easy. Some flour, sugar, eggs, water and voila  . . . cupcakes which we could sell by the thousands. In fact, there are alot of business ideas that seem easier than what we are doing every day . . . selling Genuine OEM Recycled Auto Parts.

People love cupcakes and they might actually come from near and far to get one. "Wow, that was just heavenly" might be a comment you would hear after someone took a major league bite from a scrumpdillyicious cupcake from the world renowned Pauly D's World Famous Cupcake Factory. Hungry yet? Along with the fabulous cupcakes, customers would receive outrageous customer service.

Topics: Auto recycling, Automotive Aftermarket Parts, Auto Parts, Outrageous Customer Service

They Call Me the Binder Man

By Paul D'Adamo | Jul 18, 2016 12:26:52 PM

“What's in Your Binder?”

Topics: business management, auto salvage

What the Judge said . . .

By Paul D'Adamo | Jul 1, 2016 7:14:32 PM

“Thoughts as we celebrate the birth of our nation”

Topics: business management, change

Heat Safety - It's Hot Outside!

By Paul D'Adamo | Jun 20, 2016 3:34:03 PM

"Johnny is having convulsions on the crush pad . . . " 

Topics: Recycling, business management, change

3 Reasons Why I Love Training Conferences

By Paul D'Adamo | May 17, 2016 5:21:52 PM

"A picture is worth a thousand words"

Topics: Recycling, business management, change

Who's Coaching You?

By Lynn D'Adamo | Apr 25, 2016 3:22:10 PM



Auto Recycling Business Owners can benefit from Business Coaching


Do you remember coaches from your childhood? Whether they were your baseball coach, teacher, or parent, there were many people who helped you learn to throw a curve ball, name all 50 states, or ride a bike. According to Merriam-Webster, a Coach is someone who teaches and trains an athlete or performer.   Well, we certainly do a lot of running around in our business and we certainly expect ourselves and our teams to perform at a high level. Coaching is an integral part of our learning and development as a child. So why do we stop when we are adults? When was the last time someone coached you?

Topics: Recycling

Three Key Strategies to Maximize Valuable Time at Trade Shows/Conventions

By Paul D'Adamo | Feb 15, 2016 2:00:00 PM

While socializing at Trade Shows/Conventions is critical, there are three key areas where you need to focus your energies; People, Products and Information

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